“The tour bus picked us up very early in the morning at 6:30 am . And it stopped at every hotel. Looks like the other guests were not informed properly about the exact pick up time . At every hotel we stopped, we waited 10-15 mins for them to arrive. After everyone was picked up,…”

“I ended up not taking the trip. It's a two hour ride to Tulum, so a couple of days before I asked whether the bus had bathrooms. They said that they couldn't tell me whether there would be a bathroom until the morning of the trip. That morning they told me that our bus didn't…”